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Client Experience
Back to Work Considerations for Advisory Firms
This piece is approved to use with clients.
As states begin to lift restrictions surrounding COVID-19, advisory firms are faced with a daunting question – what does the return to work look like? Now that we’ve mastered the art of working from home, how do we approach the next major hurdle of going back? While the future remains uncertain, it’s important to begin these discussions and start putting an office resiliency plan in place.
Client Experience
How to Serve the "Expert" Client
This piece is approved to use with clients.
In a recent FlexShares ETFs survey, the majority of HNW primary breadwinners rated themselves a perfect 10 out of 10 when it came to their investment knowledge. With the markets still uncertain, this article offers ways for advisors to add value to these confident clients
Client Experience
Clients don’t want another email. They want to hear your voice.
This piece is approved to use with clients.
Have you been proactively asking your clients how they are doing personally? Ongoing proactive communication has never been more important.
Client Experience
Five Things Advisors Can Do to Help Themselves and Clients Manage Through COVID-19
This piece is approved to use with clients.
The widespread closure of social settings and workplaces has created unprecedented business disruption, and for many of us, unfamiliar emotional distress as well. These tips may help you manage during and beyond this uncertain time.
Market Outlooks
Behavioral Advisor Perspectives and Practices: Drawdown, Turbulence and Recovery
This piece is approved to use with clients.
Everyone breathed a sigh of relief as markets had several positive days. Don’t be surprised, however, if markets drop suddenly and test or breach previous lows several times over the next few weeks or months. Much like flying through a thunderstorm, there are likely to be some bumpy times ahead. No matter how many times you have flown, your heart jumps every time the aircraft drops. Fortunately, there is no need to time the bottom for long-term investors.
Market Outlooks
Behavioral Advisor Perspectives and Practices: Stay Invested Through the Rocky Bottom
One of the biggest challenges for investors is staying invested as markets sell off. Every up and down swing creates strong emotional reactions and constant second guessing. Periods of high volatility can last for weeks or months and are emotionally draining. While it may feel like you are doing nothing by staying invested during these periods, you are likely avoiding costly mistakes by not compounding an already difficult situation.
Goals/Needs-Based Investing
Behavioral Advisor Perspectives and Practices for Uncharted Waters
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These are uncertain times. We work with great advisors that have shared their observations and resources with us and we thought you might find some of this helpful.
Market Outlooks
Stop Assuming. Start Listening!
FlexShares Exchange Traded Funds recently conducted a national survey of HNW primary breadwinners. The results surprised us. Some of the assumptions that we, as an industry, have made about investors because of gender don’t apply to this group of executives. In your business, making incorrect assumptions can hurt your chances with new prospects and in retaining existing clients. We’ve created this guide to help you artfully approach your engagements to better understand the unique situations your potential and current clients are navigating. We’ve broken it down by topic and offer conversation starter ideas.
Client Experience
What Money Matters Keep Wealth Creators Up at Night?
Debt, children's education, dream business, vacation home, retirement. Wealth creators know that smart money decisions hinge upon prioritizing financial goals that compete for a finite amount of dollars. Yet, even for HNW primary income earners, it can be challenging to prepare for the future when money is still addressing the past.
Client Experience
The Burdens Executives Feel as Primary Breadwinners
When having it all isn't really enough. Our research dove into the challenges HNW primary breadwinners of both genders face. Learn what feels true for this cohort.
Client Experience
The High Wire Act
Making gender assumptions about your executive male clients may be as risky as making assumptions about their female counterparts. Understanding their responsibilities outside the office can be a key differentiator for you.
Client Experience
3 Things Advisors Should Stop Assuming About HNW Women
Be careful about the assumptions you make about female investors. Pink is a color -- not a service model for HNW primary breadwinner women. Find what our research of these women revealed.